Legal notice
Data Deletion Policy
How Krishiyug Handles Your Data Deletion Requests
Last Updated: 26 May 2026
At TM Krishiyug Inovatives Pvt Ltd (“Krishiyug,” “we,” “us,” or “our”), we respect your right to control your personal information. This Data Deletion Policy explains how you can request the deletion of your personal data from our systems, the process we follow, the timelines you can expect, and the limitations that apply under Indian law.
This policy is governed by the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
1. Your Right to Data Deletion
As a user of Krishiyug.com, you have the right to request that we delete the personal information we hold about you. This includes data you have provided directly, as well as data we have collected through your use of our website and services.
You may request deletion of your data at any time, free of charge, by following the process described in this policy.
2. What Data Can Be Deleted
Upon a verified request, we will delete the following types of personal information:
• Your account profile (name, email, phone number, password)
• Saved shipping and billing addresses
• Marketing preferences and newsletter subscriptions
• Saved payment method references (actual payment data is held by payment gateways)
• Product reviews, ratings, and comments posted by you
• Wishlist, cart items, and browsing preferences
• Customer support conversations and chat history
3. What Data Cannot Be Deleted (Legal Exceptions)
Under Indian law, we are required to retain certain information even after a deletion request. The following data will be kept for the periods specified, after which it will be securely deleted or anonymised:
• Order and invoice records: Retained for 8 years as required under the Companies Act, 2013 and Income Tax Act, 1961.
• GST and tax records: Retained for 6 years under the CGST Act, 2017.
• Payment transaction logs: Retained for 5 years to comply with RBI and anti-fraud requirements.
• Records subject to active legal proceedings: Retained until the matter is fully resolved.
• Anonymised data: Aggregated, non-identifiable data used for analytics and business reporting is not subject to deletion.
4. How to Submit a Deletion Request
You can request deletion of your data through any of the following methods:
4.1 Through Your Account
Log in to your Krishiyug account, go to “Account Settings” → “Privacy” → “Delete My Account.” Follow the on-screen instructions.
4.2 By Email
Send a deletion request to support@krishiyug.com with the subject line “Data Deletion Request.”
Please include the following details in your email:
• Full name registered on your account
• Registered email address and phone number
• A clear statement that you wish to delete your data
• Specify whether you want full account deletion or only certain data removed
4.3 By Post
You may also send a written request to our registered office address provided at the end of this policy.
5. Identity Verification
To protect your data from unauthorised deletion requests, we will verify your identity before processing any request. Verification may involve:
• Confirming your request through your registered email address
• Sending an OTP to your registered mobile number
• Asking for details only the account holder would know (e.g., recent order number)
If we cannot verify your identity, we may refuse the request or request additional information.
6. Response Timeline
We will respond to your deletion request as follows:
• Acknowledgement: Within 48 hours of receiving your request.
• Identity verification: Completed within 7 working days.
• Deletion completion: Within 30 days from the date of verified request.
• Complex requests: May take up to 60 days. We will inform you in advance if more time is needed.
7. Consequences of Deletion
Before submitting a deletion request, please understand the following:
• Your Krishiyug account will be permanently closed and cannot be recovered.
• You will lose access to your order history, saved addresses, Wishlist, and reward points (if any).
• Pending orders, refunds, or warranty claims must be completed before deletion.
• Active subscriptions will be cancelled.
• If you wish to use Krishiyug again, you will need to create a new account.
8. Data Held by Third Parties
When you request deletion, we will instruct our trusted service providers (payment gateways, shipping partners, email marketing tools, analytics providers) to delete your data from their systems, except where they are legally required to retain it.
However, we cannot control third-party platforms where you may have shared data independently (such as social media accounts linked to our services). You will need to contact those platforms directly.
9. When We May Refuse a Deletion Request
We may decline or partially fulfil a deletion request in the following situations:
• When retention is required by law (tax, accounting, regulatory)
• When the data is needed to complete a pending transaction or order
• When there is an ongoing legal dispute, investigation, or fraud inquiry
• When we cannot verify your identity
• When the request is excessive, repetitive, or manifestly unfounded
If we refuse a request, we will explain our reasons in writing and inform you of your right to escalate the matter to our Grievance Officer or the Data Protection Board of India.
10. Children's Data
Our services are not intended for users under 18 years of age. If we become aware that we have collected personal information from a minor without verifiable parental consent, we will delete that information promptly. Parents or guardians may contact us at any time to request deletion of a child’s data.
11. Account Reactivation Period
After we receive a verified deletion request, your account will first be deactivated for a 14-day cooling-off period. During this time, you may cancel the request by contacting us. After 14 days, the deletion process becomes permanent and irreversible.
12. Grievance Officer
In accordance with the Information Technology Act, 2000 and the IT Rules, 2021, we have appointed a Grievance Officer to address concerns related to data deletion and privacy.
Grievance Officer Details:
Name: Vivek Deangan
Email: support@krishiyug.com
Phone: +91 9340001148
Address: TM Krishiyug Inovatives Pvt Ltd, Bilaspur, Chhattisgarh, India
The Grievance Officer will acknowledge your complaint within 24 hours and resolve it within 15 days of receipt.
13. Changes to This Policy
We may update this Data Deletion Policy from time to time to reflect changes in law, technology, or our business practices. The “Last Updated” date at the top of this policy will indicate the most recent version. Material changes will be communicated via email or through a notice on our website.
Contact Us
For any questions or assistance regarding this Data Deletion Policy, please reach out:
📧 Email: support@krishiyug.com
📞 Phone: +91 9340001148
🏢 Company: TM Krishiyug Inovatives Pvt Ltd, Bilaspur, Chhattisgarh, India
