Refund policy

Hassle-Free Returns For Damaged Or Defective Products
Last Updated: 28 April 2026

At Krishiyug, customer satisfaction is at the heart of everything we do. Because our products are food items — natural, chemical-free, and made with care — we follow strict food safety guidelines. To ensure quality and hygiene for all customers, all sales are final, except in cases where the product is defective or damaged on arrival.
This Return & Refund Policy explains exactly when returns are accepted, how to request one, and what to expect from our team.
1. Return Eligibility
We accept returns or replacements only in the following situations:
●    The product arrives damaged (broken seal, crushed packaging, leaking container)
●    The product is defective (spoiled, contaminated, or visibly compromised in quality)
●    The wrong product was delivered
●    The product is missing from your order
Products Not Eligible for Return
●    Products that have been opened or partially used
●    Products returned without supporting photos or videos showing the issue
●    Products reported after the 2-day return window has passed
●    Products damaged due to improper storage after delivery
Because our products are food items, we cannot resell anything that has been opened or used. Please inspect your order on arrival and report any issues within 2 days.
2. How To Request a Return or Refund
If your product qualifies for return or refund, please follow these simple steps:
Step 1: Contact Us Within 2 Days
Reach out to our customer support team within 2 days of receiving your order. Returns requested after this period will not be accepted.
Step 2: Share Your Order Details
Please include the following:
●    Your order number
●    Date of delivery
●    Photos of the damaged or defective product (clearly visible)
●    Photos of the original packaging
●    Short description of the issue
Step 3: Wait For Our Review
Our team will review your request and respond within 2-3 business days. If your return is approved, we will arrange a free pickup or guide you through the next steps.
Step 4: Receive Your Replacement or Refund
Once we receive and inspect the returned product, we will process your replacement or refund within 5-7 business days.
3. Refund Details
Refund Method
Refunds are issued to the original payment method used at checkout — credit/debit card, UPI, net banking, or wallet. For Cash on Delivery (COD) orders, refunds will be processed via UPI or bank transfer.
Refund Timeline
After your refund is approved:
●    UPI / Wallet refunds: 1-3 business days
●    Credit / Debit card refunds: 5-7 business days
●    Bank transfers: 3-5 business days
The actual time may vary slightly depending on your bank or payment provider.
Non-Refundable Charges
Please note that shipping and handling fees are non-refundable, except in cases where Krishiyug is responsible for the return.
4. Inspection & Approval
All returns are subject to inspection by Krishiyug. If the returned product does not meet the eligibility criteria stated above, the return may be rejected and the product will be returned to you. The decision of TM Krishiyug Inovatives Pvt Ltd in this matter shall be final.
5. Order Cancellations
You can cancel your order any time before it is shipped. Once an order is shipped, cancellations are no longer possible.
To cancel an order, please contact our customer support team immediately with your order number. If your payment has already been processed, the refund will be issued within 5-7 business days.
6. Damaged In Transit
If your package arrives visibly damaged, we strongly recommend that you:
●    Take photos of the package before opening it
●    Open it in front of the delivery person if possible
●    Report the issue to us immediately with supporting photos
This helps us resolve the issue quickly and work with our courier partners to prevent future damage.
If anything reaches you broken, leaking, or visibly wrong — message us right away with a photo. We will make it right.
7. Changes To This Policy
Krishiyug reserves the right to update this Return & Refund Policy at any time. The most current version will always be available on our website. Continued use of our online store after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this policy, please reach out:
📧  Email:  Support@krishiyug.com
📞  Phone:  +91 9340001148
🏢  Company:  TM Krishiyug Inovatives Pvt Ltd, Bilaspur, Chhattisgarh, India

KRISHIYUG
Real Farmers. Real Food. Real Trust.